Great question! We have been trusted by over 1,000,000 shoppers. For over 20 years we have been shipping orders fast and discreetly to our customers. For your peace-of-mind, we offer a 1 year guarantee on all of our products. All orders are shipped by us. Meaning, we will not share your order information with any other fulfillment centers.

Your card will be billed as Atlantic Innovations.

We accept Master Card, Visa, American Express, Discover, Pay Pal, Amazon Pay, Cash App Pay, Afterpay and Klarna.

Please see our contact us page. You will find our phone number, email and office hours.

Yes, very discreet. All orders are shipped in plain packages. There is no indication on the outside of package to what is inside. We keep all our customer records confidential. We never sell our customer list.

We ship our online orders via FedEx or the US Postal Service. If you have a special request, please call or email us.

Your order will be shipped in a nondescript package.

The return address on every box is “SD,” which guarantees total discretion. Your order will be delivered in a nondescript package that doesn't reveal anything. We won't send you any embarrassing catalogs, either.

Typical delivery is a fast 5-13 days. Our team works hard to get your order shipped as fast as possible. Most orders ship the same day you place your order.

Yes! Just order $39+ and your order will ship free. This is for US orders only.

Free shipping is offered for orders $39-49+. You will see all shipping options and cost at checkout.

If you receive a defective item, you will NOT need to send it back to us. Within 30 days, contact our customer service department via email or phone. Let us know what the issue is and we will happily send you a replacement free of charge. Yes, it really will be that easy.

If the product is defective and breaks, we will be happy to replace it for you, for up to 1 year after the original purchase date. A flat shipping fee of $6.95-49.95 will apply to replacements over 30 days old, and to any exchanges. Shipping fees will vary for international customers, or for those looking for expedited delivery options.

We will guarantee the item against defects for 1 year after the original purchase date. Our guarantee does not provide protection for items that have not been properly maintained. If we do not have the same item in-stock, we reserve the right to ship you a similar item of the same value. Return requests are approved or rejected at the discretion of Sexdoll.Sex.

If you receive your order and are simply not satisfied with the product, you may contact us within 30 days to exchange it for another item. Since all returns are disposed of, we are not able to issue any refunds.

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Of course! Call or email us about any product questions or concerns.

In the USA, call us at （626）539-3285. International customers can reach us at （626）539-3285. You can also send us an email at Sexdoll@sexdoll.sex.

For advice about sex and intimacy, as well as sex education, you can browse through thousands of informative articles, view our sex-ed resources, or join a discussion on our message board.